FAQ’s 2017-11-06T23:48:41+00:00
Places to contact us? 2017-11-07T00:17:36+00:00

Should you have a question that isn’t answered here, please send an email to info@nutrophia.com

Which method of shipping do I use to ship an exchange/return? 2017-11-07T22:23:17+00:00

Customers can choose any method to ship a return/exchange (USPS, UPS, FedEx, etc.).
It is highly recommended to get a tracking number for your return. Nutrophia will not be liable for any return packages which are lost in transit.

Is there a charge for return/exchange shipping? 2017-11-07T22:24:21+00:00

It is the responsibility of the customer to ship all exchange/return merchandise back to our warehouse.

For exchanges, we do not offer return-shipping labels. However, we will cover the shipping costs to send you your new package of Nutrophia Detox products.

If the product was damaged or defective, or the return/exchange is due to an error at our end then we will absolutely reimburse you for the shipping costs to our warehouse.

Has my return/exchange been processed? 2017-11-07T00:15:40+00:00

Please allow up to 7 business days for processing from the time you return your item(s) to us. For exchanges, you will get an email confirmation once the new package is on its way out to you.

Did my return arrive safely at your warehouse? 2017-11-07T00:15:08+00:00

We recommend that you get a tracking number for any returns you may have. We will notify you via email up to 7 business days after receiving your package to confirm receipt.

Where do I send my returns to? 2017-11-07T00:14:42+00:00

Please contact us and we will give you the address of your nearest fulfillment center.

What is your returns/exchange policy? 2017-11-07T00:14:11+00:00

It’s very easy to do a return/exchange

We will accept unopened products purchased exclusively from nutrophia.com within 30 days of receipt of order.
Any products that we consider to have been opened/used upon return will not be subject to a refund.
If for any reason the product you receive is defective or damaged, you must contact us for an exchange.
If you have any questions please feel free to contact us.

How long before my order ships? 2017-11-07T00:13:18+00:00

Although we do our very best to do so, Nutrophia does not guarantee to ship your order the same day it is placed. We ask that you please allow up to 2 business days for us to process your order. You will receive a shipping confirmation email which includes your tracking number once your order ships. This email usually arrives 1-2 business days after you receive your initial order confirmation email.

If you order was placed via a special promotion (Groupon, Gilt City, LivingSocial, etc.), it may take a little longer as we receive orders from these places in batches. We usually give detailed information with each promotion.

If you place your order through Amazon.com, it will be shipped directly from Amazon through their Amazon Prime service so you should receive it in 2 days! Non Prime accounts will have the same shipping as if it was ordered via our website.

Does Nutrophia ship to P.O. Boxes or Military APO/FPO addresses? 2017-11-07T00:12:30+00:00

For sure we do!

The USPS is the only provider who ships to both P.O. Boxes and Military APO/FPO addresses. We will gladly use the USPS to get our products to our military servicemen.

Can we ship international orders? 2017-11-07T00:11:54+00:00

Unfortunately not at the moment. We currently are only shipping to US addresses but in the first half of 2018 Nutrophia will be expanding to cover the UK, Canada, Australia and New Zealand.

Can I track my order? 2017-11-07T00:10:27+00:00

Yes. You will receive an email from Nutrophia confirming shipping within 1-2 business days. This will include your shipping method and tracking number

How much is shipping? 2017-11-07T00:09:36+00:00

Shipping is free on all orders.

We reserve the right to change this at anytime.

What payment types do we accept? 2017-11-07T00:08:47+00:00

We accept all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal.

Only one of these options can be used on any one order.

Was my order accepted? 2017-11-07T00:07:30+00:00

After you place your order, you will be redirected to an order confirmation page which will include your order number. If you reached this page, you can be assured your order went through fine and will be processed. You should also receive email confirmation within minutes of your order being submitted.

In addition, you may also log into your Nutrophia account on our website and view all your orders in your dashboard. If you do not receive any email or you do not see any order in your account then it did not go through and you will need to place it again.

Can I cancel an order? 2017-11-07T00:06:46+00:00

We’re fast here at Nutrophia!

Because we like to to get our products out to our customers as quickly as possible, regrettably your order cannot be cancelled or modified once it is in our system. Please refer to our return/exchange instructions on how to return your order once you have received it. If you think you may have entered an incorrect shipping address, please contact us immediately.

Please note: at our discretion, we may charge a package intercept fee if you need to change a shipping address once the order has been submitted for processing.

Nutrophia Organic Detox side effects? 2017-11-07T00:05:59+00:00

We like to say that the only significant side effect you will feel from taking Nutrophia Organic Detox is one of feeling much better in your body!

There have been rare occasions when people have reported a slight ‘funny feeling’ when first taking the product, however this is very rare and is purely down to your body flushing out the toxins that are in it. Should this happen then simply reduce your usage for a day or two and you will soon be feeling brand new.

Is Nutrophia Organic Detox vegan? 2017-11-07T00:04:06+00:00

Yes! Nutrophia Organic Detox is simply fossilized algae, nothing more, nothing less. It contains zero animal products and in fact the Vegetarian Resource Group has classified it as Vegan also.

Where does Nutrophia Organic Detox come from? 2017-11-07T00:05:04+00:00

The fossilized algae in Nutrophia Organic Detox is mined in Nevada and Colorado.
There are only 4-5 deposits in the whole of the US that match up to our strict control standards. Over the years we have painstakingly researched, analyzed, and selected only the finest quality ingredient and then filtered it down even further so that the final product that you receive is the purest possible.

While algae is a very well known nutrition product nowadays, the algae that we offer is a little different to most others. Pure Organic Detox is made from the purest freshwater form of algae that has, over thousands of years, settled at the bottom of the body of water it was in and then fossilized. Over time the actual composition of Organic Detox hardens and gains a heck of a lot of of mineral content!

From Nevada, it is shipped to our fulfillment centers aroun the US where it is then distributed to happy customers all over the country

What is Nutrophia Organic Detox? 2017-11-06T23:59:06+00:00

Good question, and one we get asked often!
Nutrophia Organic Detox is 100% Pure Freshwater Fossilized Algae. When algae falls to the bottom of freshwater, it then remains there for thousands of years and eventually fossilizes. This process means that over the years it gains a ton of mineral content.

Only 4-5 deposits in the entire USA match up to our standards and we only ever use these ones. Over the years we have painstakingly researched, analyzed, and selected only the finest quality ingredient and then filtered it down even further so that the final product that you receive is the purest possible.

Nutrophia Organic Organic Detox is full of essential trace minerals that are sadly lacking in most of the food you see today.

Who Are Nutrophia? 2017-11-06T23:59:48+00:00

Nutrophia are a for profit based company based in the US, specializing in 100% organic products.

There are no ‘funny bits’ or artificial flavoring or coloring in our supplements, only natural ingredients are used.